Contact Us

At Totedora, clear and transparent communication is an important part of providing a reliable shopping experience. Our support team is available during business hours to assist customers with product questions, order-related concerns, and general store information.

Whether you’re reaching out before placing an order or need assistance after a purchase, we aim to handle every inquiry with clarity and efficiency.

How We Can Help

You may contact us for assistance with:

• Product information and availability
• Order status and tracking inquiries
• Shipping, returns, and refund-related questions
• General store or policy-related concerns

If your message is related to an existing order, please include your order number to help us respond more quickly.

Preferred Contact Method

For most inquiries, we recommend reaching out to us via email for faster and more accurate assistance.

When contacting us by email, please include:

• Your full name
• Order number (if applicable)
• A brief description of your inquiry

Emails received outside business hours are reviewed and responded to on the next business day.

Live Chat & Chatbot

For immediate assistance with common questions, you can use our Live Chat feature available on the bottom corner of our website.

Chatbot: Our automated assistant is available 24/7 to help you with order tracking and general FAQs.

Live Support: If you need to speak with a real person, our support agents are available during our standard business hours. If we are offline, please leave a message in the chat, and we will get back to you via email.

Business Hours & Availability

Our customer support team operates during the following hours:

Monday – Friday
08:00 AM – 4:00 PM
(GMT-05:00) Eastern Standard Time

Messages sent outside these hours are addressed on the next business day.