This Shipping Policy explains how orders are processed, shipped, and delivered by Totedora. By placing an order on our website, you agree to the terms outlined below, including processing timelines, shipping methods, and delivery estimates.
Shipping Coverage
Totedora currently ships only within the United States.
We do not offer international shipping at this time.
Processing, Transit, and Cut-Off Timeframes
For complete transparency, all order-related timelines are explained below in one place.
Processing (Handling) Time
All orders are processed within 2–3 business days (Monday–Friday).
Processing includes:
- Order verification
- Quality checks
- Secure packing and shipment preparation
Orders placed on weekends or public holidays are processed on the next business day. Processing time does not include shipping or transit time.
Transit (Shipping) Time
Once an order has been shipped, delivery typically takes 4–6 business days (Monday–Friday).
Transit time refers to the period after dispatch when the package is with the courier and en route to the delivery address. Actual delivery times may vary depending on location, courier operations, weather conditions, or peak shipping periods.
Total Estimated Delivery Time
The total estimated delivery timeframe is 6–9 business days.
This includes:
- 2–3 business days for processing
- 4–6 business days for shipping transit
Delivery timeframes begin once the order is successfully placed and confirmed.
Order Cut-Off Time
The daily order cut-off time is 2:00 PM (GMT-05:00) Eastern Standard Time (New York).
- Orders placed before 2:00 PM will enter our processing queue on the same business day
- Orders placed after 2:00 PM are processed on the next business day
Shipping Fee
Shipping is completely free on all orders.
- No shipping charges are added at checkout
- No hidden or additional fees apply
- The total shown at checkout is the final amount paid
Free shipping applies automatically to every order.
Shipping Methods
Totedora ships orders within the United States using trusted and reliable shipping carriers to ensure safe and timely delivery.
Orders may be shipped via one or more of the following carriers, depending on destination and service availability:
- FedEx
- USPS
- UPS
Carrier selection is handled automatically and does not affect processing time or estimated delivery timelines.
Order Tracking
All shipped orders include tracking information.
- Tracking details are sent via email once the order is dispatched
- Tracking updates may take 24–48 hours to become active
- Customers can monitor shipment progress using the provided tracking link
Address Changes
Customers are responsible for entering accurate shipping information at checkout.
- Address changes can only be requested before the order is shipped
- Once an order has been dispatched, address modifications are not possible
If you notice an error before shipment, please contact us immediately.
Incorrect or Incomplete Address
If an order cannot be delivered due to incorrect or incomplete address details provided by the customer, Totedora is not responsible for delivery delays or failed delivery attempts. Any issues caused by incorrect address information are the responsibility of the customer.
Order Cancellations
Orders may only be canceled before processing or shipment.
Once an order has entered processing or has been dispatched, cancellation is no longer possible and the order will be handled according to our Return and Refund Policy.
Delivery Delays
Delivery times may be affected by circumstances beyond our control, including weather conditions, courier delays, public holidays, peak shipping volumes, incorrect address information, or unforeseen logistical disruptions. Totedora is not responsible for delays caused by these factors.
Damaged Packages During Transit
If your order arrives damaged or appears tampered with, please contact us within 48 hours of delivery with clear photos of the package and product. Timely reporting allows us to review and assist more effectively.
Contact Information
For any shipping-related questions, please contact us.