FAQs

Do you offer international shipping?

No. At this time, Totedora ships only within the United States. International shipping is not available.

What types of products does Totedora sell?

Totedora specializes in everyday carry bags designed for daily use.
Our collection includes:

All products are selected with a focus on practical use, comfort, and everyday routines.

How do I place an order?

You can place an order directly through our website by:

  • Selecting your desired product
  • Adding it to your cart
  • Completing checkout with a valid payment method

Once payment is confirmed, your order moves into processing.

What payment methods do you accept?

Totedora exclusively accepts payments through PayPal. PayPal allows you to complete your purchase quickly and securely using your PayPal balance or linked bank/card accounts without sharing your full financial details with our store.

Are there any shipping fees?

No. Shipping is free on all orders.
There are no hidden charges, and the final amount is shown clearly at checkout.

Do you charge taxes or additional fees?

Any applicable taxes are calculated and displayed at checkout.
Totedora does not add hidden or unexpected fees after payment.

How long does order processing take?

Orders are processed within 2–3 business days (Monday–Friday).

Processing includes:

  • Order confirmation
  • Verification
  • Packing and shipment preparation

Orders placed on weekends or public holidays are processed on the next business day.

What is the shipping / transit time?

After processing, delivery typically takes 4–6 business days.
This is the transit time once the order has been shipped.

What is the total estimated delivery time?

The total estimated delivery time is 6–9 business days, including:

  • 2–3 business days for processing
  • 4–6 business days for shipping
What is your order cut-off time?

Orders placed before 2:00 PM (GMT-05:00) Eastern Standard Time (New York) on a business day may be processed the same day.
Orders placed after the cut-off time are processed on the next business day.

Can I cancel or change my order?

Orders can only be canceled or changed before they are processed or shipped.
Once an order has entered processing or has been shipped, changes or cancellations are no longer possible.

How can I track my order?

You can track it from here. Once your order is shipped, tracking details are sent to your email.
Tracking information may take 24–48 hours to become active after dispatch.

What if my tracking information is not updating?

Tracking updates depend on the shipping carrier. If your tracking has not updated after 48 hours, please allow additional time or contact our support team for assistance.

How do I start a return?

To start a return, please contact us with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Returns must be approved before items are sent back.

What is your return window?

We accept returns within 30 days from the date of delivery, provided the item:

  • Is unused and in original condition
  • Includes original packaging and tags
Who pays for return shipping?

Totedora covers the return shipping cost. Instructions and prepaid return label are provided via email.

Do you charge a restocking fee?

No. Totedora does not charge any restocking fee.

What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us with:

  • Your order number
  • Clear photos showing the issue

Our team will review the case and assist with an appropriate resolution.

How long does it take to receive a refund?

Refunds are processed within 10 business days after the returned item is received and inspected.
Refunds are issued to the original payment method.

Do you offer exchanges?

Yes. Exchanges are accepted within 30 days of delivery, subject to product availability.
If a replacement item is unavailable, a refund may be issued instead.

Need More Help?

If you have additional questions, please contact us.

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